As many of you know I have spoken about a horrible experience concerning my daughter and her severe peanut allergy on a delta flight #1598 leaving from Fort Lauderdale expected to land in LaGuardia, New York. We boarded the plane around 9:00 AM and we notified everyone involved that my daughter had a peanut allergy. Their apparent policy concerning peanuts is that they will not serve peanuts 3 rows ahead and behind the passenger with that peanut allergy. They say it is a buffer zone (unfortunately if you know anything about allergies this will not work). Anyway, apparently the stewardess did not notify the rows behind me and a passenger was eating peanuts which when asked to please put it away he was very nice and did so. He told me he did not know as the stewardess did not approach him. As we are on this tarmac for a total of over 3 hours they were serving peanuts to passengers in the back of the plane and they were dropping them and bringing them to their seats. We could not go to the back bathroom with my daughter or get a juice or snack for my 5 year old. She started coughing and wheezing. We had to give her 2 doses of the inhaler. Luckily she did not have an anaphylatic reaction. I approached the stewardess to get off the plane, but we were not allowed to do so as we were in the middle of the runway, and subsequently there after the plane was canceled. The stewardess kept saying it is Delta's policy and we cant do anything. On a side note, the return flight home when we notified the steward of my daughters peanut allergy, he said he would not serve any peanut products on the flight. We did not ask him to do this, but he took it upon himself to do it. We did the same thing as we did on the previous flight and just notified him.
Well I was tweeting with @deltaairlines yesterday, and their response was:
DeltaAssist: FYI - Often times less people request peanuts on early morning flights. Your daughters well being is important to us. Thanks for flying.^BH
So let me get this straight, I was trapped on a plane for over 3 hours with my child on what was expected to be a 9:00 AM flight and my daughter started to cough and wheeze, and I guess it is my fault that the airplane never left the airport in the morning because of bad weather and besides there is much less peanuts served in the morning. Did you know my daughter has a much less chance of getting sick in the morning? I cannot even react appropriately to a just flat out stupid comment.
I have never been treated as poorly through this whole process as I have with Delta Airlines. I would recommend not flying Delta if you have a disability and/or an allergy.
I am a reasonable person, but the service as a whole has been so poor, and they wonder why the airline industry is crashing. Though JetBlue is not perfect I will be flying them much more.
On another side note: Did you know when you fly Delta that if your flight is canceled that you have to request your bags off of the plane in order to receive them. So you can imagine with no direction from Delta employees, the 200 passengers or so waiting at the carousel at baggage claim waiting for our bags to come out. We waited about 40 minutes before I go over to the Delta Baggage Center and ask is there a problem with the bags on flight 1598? Very rudely the girl says "well did you request them". Huuhhh. Why would on a canceled flight I have to request my bags does Delta think I just want to give them my bags. So here we are requesting our bags and 1 or 2 people at a time is going to the plane and retrieving 1 or 2 bags at a time and bringing them back. Hmmm very efficient. I waited an hour and a half for my 2 checked bags, and I was one of the first people. I can only imagine how long the 200th passenger waited.







