I am currently with RMLS, and over the last couple years have been frustrated with the level of service they are giving their members. I and a few brokers represent about 1000 agents, and are seriously considering leaving to go to the Greater Fort Lauderdale Board of Realtors. So I decided to have a tele-conference call with the Board of Realtors and RMLS to express my concerns and give them the opportunity to make myself and the agents we represent feel good about possibly some changes and upgrades in their customer service.
The call was supposed to be a very cordial professional call to explain our concerns. Instead it turned into what it always seems to be with the RMLS and that is:
- Defensive
- Condescending
- Smug
- An Attack
This was the president of the board of directors that is supposed to be helpful and serve its members impartially that really was so out of line I was absolutely appalled. The problem with the RMLS is that they will never get it. They have this entitlement and power attitude that they do not need to serve its members as we will never leave them. Well, although we were considering leaving the RMLS prior to this phone call we already have meetings lined up with the other boards and have one foot out the door.
It is this attitude that continues to me prevalent throughout the staff of RMLS. Customer Service is so imperative in this day and age. Customers demand it. I thought we were the customers, but are not treated as such. We would rather be at a MLS that appreciates us than one that could care less.
This is in know way a reflection on the realtors association of the palm beaches (RAPB) as I believe they have been very helpful. The reason why we are leaving is because of the attitudes of the RMLS. Who has time to fight with their board these days. Especially one that fails to appreciate its members.
David Serle
Vice President/Managing Broker
RE/MAX Services
561-912-3500 Office
561-912-3502 Direct
561-756-3104 Mobile
